By Melissa Carty
Okay, so maybe a typical day for a trainer doesn’t include the undeniable hook of a 90’s hit. But, for me, the sentiment holds true. As the facilitator for a training event, you do hold the power to positively influence those attending. You can create that ideal environment; one where participants become learners.
In fact, as Carol Perriccio revealed, she often begins her positive influence long before the actual training event. (This was her secret – find a way to make a connection with your participants before the training begins.)
Imagine this: coming into a training room, and immediately knowing where you’ll sit. How? There’s your favorite snack sitting at the table…with your name on it!
Yes! She does her homework and finds out what her participants like. Can you believe it? Something so simple, and yet so powerful. Immediately, you’ve made this person smile. You’ve pulled down a barrier – the “I don’t want to be here because this isn’t for me.” Obviously, if someone has gone to the trouble to bring your favorite snack, they’ve probably also catered the training to what you need to know. It’s not going to be a waste of valuable time.
This is just one example of the useful information we received from Carol Perriccio. Please consider joining us in the future as we learn more ways to deliver excellent training.
Hi Alison, I need you to deliver a credit writing training course. I’m tired of having to give memos back to my team for re-writes.
This email was waiting for me last Friday morning. Thanks to Dana Robinson’s session the night before with the Research Triangle Area chapter of the Association for Talent Development, I did not simply respond with, “When do you want the training?”
Dana provided the ~40 participants with some basic tools to assess business and performance needs and what might be keeping employees from achieving them. Only once we understand what is driving a gap between the “Is” and the “Should” can we determine the right corrective actions. Those might include training. They also well may not.
Did you know that there are nine categories of factors that can impact on-the-job performance? Of these nine, only one is effectively addressed with training. I knew conceptually before Dana’s session that training can help with gaps in skills and knowledge. That idea really hit home when she laid out all the other factors – from clarity of roles and responsibilities to incentive programs to external regulations – that also impact performance. This last element resonated in particular since I came from a financial services company that became regulated in 2011 as a Systemically Important Financial Institution.
The most important tool that Dana gave us, in my opinion, is permission to ask questions. She helped us break those down into three categories: Should, Is and Cause. In other words, questions to help us understand the desired end state (Should), what’s happening now (Is), and what might be the reason for a gap (Cause). Powerful questions can give powerful results. Don’t expect this to be a hallway conversation. Stopping a jump-to-solution approach requires a commitment to ask thoughtful questions and to understand the answers.
If you attended the evening session with ATD-RTA, you may be thinking you want more of Dana’s insight to be even more effective in your role. If you missed the evening session, you haven’t missed out entirely. Dana will be hosting a full-day workshop on March 30 for the chapter (non-members are also welcome to attend). For more information, see the website (tdrta.org/event-2466902).
Welcome our newest members to ATD-RTA:
I like to commemorate the new year by going through my closets, drawers and all the dark nooks and crannies of my home to clear the items that no longer serve me. This seasonal purge allows me to mentally release the old to make way for the new.
You will notice that the ATD RTA website also released the old to make way for the new.
When you order tools, books or other materials from ATD National, or when you register for a National event, please enter the RTA CHiP code so that a percentage of your purchase price comes back to your chapter.
ATD-RTA ChapterPO Box 18092Raleigh, NC 27619
© ATD Research Triangle Area Chapter 2017