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Workshop: September

  • 27 Sep 2019
  • 8:30 AM - 5:00 PM
  • Genworth Financial, 8325 Six Forks Road Raleigh, NC 27615
  • 31


  • Prospective Member - limit one event per year
  • TODN/ICF Member
  • Prospective Member - limit one event per year
  • TODN/ICF Member

Performance Support "Learning while doing" & The 5 Moments of Need  - workshop  

ATD Competency areas:  Instructional Design and Performance Improvement


ATD Competencies: Instructional Design and Performance Improvement

Everyday L&D is being pressured more and more to show an ROI, or Return on investment, for the dollars spent in “training”. Performance Support can help us move into the workflow and measure impact in ways training alone can never do. It also has a profound effect on training events, often reducing them by up to half the time needed, while making them even more impactful.

This session will address the methodologies behind Performance Support (learning while doing), and how it can help us have a different level of conversation with those we serve and help us influence the effectiveness of the business in remarkable ways!

In the session you will be able to answer the following questions:

  • What are the 5 Moments of Learning Need?
  • What is Performance Support: methodologies and concepts?
  • What does Performance Support Look Like relative designing a 5 Moments of need solution?
  • What are the design considerations when integrating Performance Support into an existing learning approach?
  • How Learning Groups interact with the enterprise when they begin providing Performance Support solutions?

Check out this video for more: 5 Moments of Need

About the Presenter:

Bob Mosher, Chief Learning Evangelist, APPLY Synergies

Bob Mosher is a senior partner, and the Chief Learning Evangelist, at APPLY Synergies, a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet the 5 moments of learning need.

Bob has been an active and influential leader in the learning and training industry for over 30 years and is renowned worldwide for his pioneering role in e-learning and new approaches to learning. Bob came to APPLY Synergies from Ontuitive, a learning technology provider the Performance Support Software industry, where he was the Global Chief Learning Evangelist. Before joining Ontuitive he was with Microsoft, where he was Director of Learning Strategy and Evangelism, a global business at Microsoft Corporation featuring innovative learning products that help individuals and organizations learn more and go further using Microsoft technologies. Bob helped guide and communicate the direction of Microsoft Learning’s products both externally to their customers, and internally throughout Microsoft.

Bob started his career in adult education with Element K. He was their Executive Director of Education for 16 years where he helped direct and influence their learning model and product.

He has acted as an influential voice in the Learning and Development industry by speaking at conferences and by being an active participant and author within industry associations such as ASTD, the Masie Consortium, the e-Learning Guild, and CLO Symposium/Magazine.

Bob has received two lifetime achievement awards in the Training industry. In 1997, Bob received the ITTA's Eddy Award for Excellence, awarded to individuals who exemplify excellence in the IT education industry. And most recently he received the Institute for IT Training’s 2006 Colin Conder award presented to a person who has made a significant and lasting contribution to the IT training industry.

He is the co-author of two books: Training for Results and Innovative Performance Support: Tools and Strategies for Learning in the Workflow. Bob also spent five years as a teacher in New York's public schools, and has a master's degree in computer education from Nazareth University in Rochester, NY.


Sharing this event on social media? Don't forget to tag it! #5Momentsofneed #performancesupport #bobmosher

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