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Learning Trends & Innovations SIG - May 2020

  • 12 May 2020
  • 6:00 PM - 7:00 PM
  • 15


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Deploying Al chatbots for behavior change - impact & insights

ATD Competency: 

Personal: Communication, Lifelong Learning
Professional: Learning Sciences, Instructional Design,Technology Application
Organizational: Development & Culture, Talent Strategy & Management, Performance Improvement, Change Management


How can you start integrating emerging technology into your learning initiatives?
Could using chatbots help you reduce the struggle of creating sustained behavior change from your learning initiatives? One and done approaches to learning typically fail but one on one coaching post-event can really make the learning stick. Although ideal, it's not often realistic as it's difficult to scale due to available resources and time constraints. Chatbots, however, present as an exciting opportunity to help you deliver on and demonstrate the learning outcomes your organization needs and wants.

Through attending this session you will:

  • Challenge your assumptions of what’s possible with chatbots through insights from real client experiences.
  • Deepen your understanding of the powerful combination of chatbots and data analytics
  • Learn the top 5 reasons chatbot projects fail and how to avoid them.

About the Presenter

Sydney based, Emma Weber, learning transfer authority, had made it her mission in life to make a difference to learning transfer worldwide. Frustrated by the amount of great learning which is wasted when it fails to make it across the knowing – doing gap, Emma created the Turning Learning into Action methodology to solve that problem.

Driven to create impact through transfer, Lever now delivers Turning Learning into Action programs throughout 20 countries and in 12 languages. Her methodology is now also deployed by Coach M, an artificially intelligent chatbot who is challenging the industries thinking of what’s possible in learning transfer.

She shares her passion and expertise through her writing - 'Turning Learning into Action: a proven methodology for effective transfer of learning' and 'Making Change Work: How to create behavioral change in organizations to drive impact and ROI', co-authored with Jack and Patti Phillips of the ROI Institute, both published by Kogan Page.

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